Delivery & returns

ORDERING
I want you to be happy with your artwork so please contact me with any questions you have at helen@helenlong.co.uk before purchasing.

DELIVERY
Prints and greetings cards can be delivered to mainland UK. All items are shipped and tracked by reputable courier companies. I am currently unable to offer shipping outside the UK. Greetings cards will be packed and shipped within 5 working days. Prints are made to order, please allow 10 working days for delivery. Delivery for prints is £7 and greeting cards is £3. Free collection is available from Wokingham, Berkshire.

RETURNS
In the event that you would like to return your print or cards please email me within 14 days of receipt. Once a return has been agreed, you are responsible for packaging and arranging return delivery using the same delivery service that was used to deliver the artwork to you. Please ensure that the artwork is returned in full saleable condition. A credit note will then be issued which will be valid for 1 year.

All artwork is carefully packaged and wrapped but in the unlikely event that your artwork arrives damaged please contact me within 7 days providing me with a photograph of the damage.

Every care has been taken to show the artwork’s size and colour as accurately as possible. Please be aware that the image online may show some differences due to variations between browsers, devices and screen settings. Any variation between the actual artwork and the image represented online is not deemed a fault and will not be valid reason for return.